Odoo ERP is open source software licensed under the terms and conditions of AGPL License with professional support and warranty like any commercial software, giving you peace of mind. Netprro provides comprehensive, on-going system support for base OpenERP and any custom written modules. Maintenance for smaller organizations is purchased in blocks of 10 or 20 hours and by negotiation for larger organizations.
Additionally, by purchasing a yearly OpenERP Publisher’s Warranty (OPW), your software is backed by a full publisher’s warranty, including version updates. As in any mission critical project, it is essential to secure the appropriate services for support, bug fixing and migration services, in order to successfully implement OpenERP. The OPW covers you from the beginning of your projects through to future migrations.
The OPW is available for a fixed annual subscription fee based on the number of users. The Warranty covers Maintenance Services & Migrations Services. Via the OPW (which are a part of the total support package), Netprro will be able to escalate any bugs to OpenERP if necessary, who will fix these bugs at no extra charge. Whenever your company decides to migrate from your current version to a future version of OpenERP, we will be able to pass the migration of the certified OpenERP modules.
As an optional service, you can have all custom development of your OpenERP installation certified by OpenERP. The benefit of this certification is that the bug fixing and migration services will then apply to your complete installation, and not only the standard OpenERP product.